Conexión ciudadana

Cookie Settings
Technical Cookies	These are cookies that allow the website to function correctly.	(Liferay/Dynatrace, Google). You can obtain more information about the third party cookies that are installed in the Cookies Policy and in the following links: Dynatrace (Liferay): https://www.dynatrace.com/support/help/how-to-use-dynatrace/data-privacy-and-security/data-privacy/cookies/ Google: https://policies.google.com/technologies/cookies?hl=en	Enabled
Preference or customization cookies	They allow the user to remember information so that the user can access the service with certain characteristics that can differentiate their experience from that of other users.	Google https://policies.google.com/technologies/cookies?hl=en	Disabled Enabled
Analysis or measurement cookies	They are those that allow us to quantify the number of users and therefore carry out the measurement and statistical analysis of the use made by users of our website.	More information about Google Analytics can be found at: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en	Disabled Enabled
Behavioral Advertising Cookies	These are cookies designed and used for the management, in the most efficient way possible, of the advertising spaces shown to the user, through the advertising service in response to their profile and interests.	Google uses cookies for advertising purposes, such as serving and rendering ads, personalizing ads (based on the user's ad settings at g.co/adsettings), limiting the number of times an ad is shown to a user, hide ads that the user has indicated they don't want to see again, and measure the effectiveness of the ads. Doubleclick: In the case of Google Ad Manager or Google Marketing Platform advertising products, third-party cookies used for advertising purposes may be associated with doubleclick. net or to country-specific Google domains, such as google.com. https://support.google.com/searchads/answer/2839090?hl=en	Disabled Enabled
More information about our Política de Cookies.
Enable all Save selection

We connect with citizens

One of Aqualia's main objectives is to ensure that citizens perceive us as a company that adds value to their town or city or country. For this purpose, we are creating new ways of communicating: one to one and underlining the importance of our activities and guaranteeing comprehensive water cycle management that is efficient and sustainable financially and socially. At Aqualia, we care about getting to know our clients in each region and we establish relationships with citizens as a guarantee for the future.

44,822,891
population served
44,822,891
population served
44,822,891
population served

Comunicación transparente al ciudadano

La Directiva Europea 2020/2184 relativa a la calidad de las aguas destinadas al consumo humano recoge la problemática de las fugas en las redes de distribución y establece un plazo de tres años para su evaluación. La trasposición en España a través de los reales decretos 3/2023 y 665/2023 establecía los mecanismos de control, información e índices a comunicar y mejorar, y la obligación de poner a disposición de los municipios sistemas que tracen, controlen y optimicen esta gestión.

En 2024 replanteamos con los ayuntamientos de las localidades en las que operamos los Portales de Información al Ciudadano de manera que los usuarios puedan acceder a información transparente y de calidad sobre el servicio.

Aqualia Contact: 20 años de atención al cliente

En 2024 Aqualia Contact, nuestro centro de atención telefónica al cliente cumplió 20 años en España. En estas dos décadas se han recibido cerca de 17 millones de llamadas y en la actualidad atiende ya a tres millones de clientes de 430 municipios españoles.

44,822,891
population served
44,822,891
population served
44,822,891
population served
44,822,891
population served

Glocal commitment

We recognise the importance of our social responsibility and support projects that have a positive impact on the communities in which we operate. Water is fundamental to our development and can be an engine of change to drive a more just society.

Aside from offering solutions to ensure access to water in all countries, we promote action that has a positive impact on communities and the people who live there. And we do this in each territory through partnerships with the social and cultural fabric that breathes life into these environments.